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Our Case Studies

Monitoring & Evaluation: Connected

"The team were always extremely helpful, professional, patient and very knowledgeable across the whole sustainable transport agenda. Personally I can't thank them enough for their support during delivery of our programme.

Their expertise and guidance not only helped with producing a robust monitoring and evaluation programme, but informed in how the delivery of certain services could be improved.

We were very impressed with the presentation and detail in the final LSTF report, it far exceeded our expectations and most importantly it was honest and reflected the delivery of our programme."


Adam Sendall, LSTF Programme Coordinator, Derby City Council


Working with our sister consultancy Transport for Quality of Life, we acted as independent evaluators of Connected, Derby City Council's Local Sustainable Transport Fund project.


Although not contracted for this until after Connected was already delivering initiatives, we rapidly developed a monitoring and evaluation strategy - identifying where the focus of effort could most effectively be targeted and opportunities to strengthen data collection. We then compiled an initial progress report covering the first year of Connected's activity, which also acted as a monitoring baseline.

To ensure a holistic picture of the programme we:


  • Worked with the Council's in-house teams and outside suppliers to collate and aggregate data from the specific initiatives they were delivering.
  • Developed a web-based survey, run at regular intervals, to capture participants' views on the service they'd used and its impact on their travel.
  • Obtained and analysed evidence from outside the programme, such as bus patronage figures and automatic cycle count data.

When Connected won funding to extend its project in to 2015/16 we adapted our project plan; delivering a short Progress Update for March 2015 (the end of the main phase of LSTF funding) and extending our analysis to March 2016 so the final report covered the full four years of delivery.


Connected was very keen on having a visually striking presentation of information, as well as ensuring our presentation conformed with its established branding. So we developed a report format that combined written sections illustrated with graphs and tables to hold all the technical detail, as well as infographic pages that summarised key facts for each theme.


Download a sample chapter from Connected's final monitoring and evaluation report.


Find out more about how we can help with the monitoring and evaluation of your sustainable transport programme.


Visit Connected's website.